Delete Your Account
Request permanent deletion of your CityHenge account and data
Last updated: January 2026
We understand that you may want to delete your CityHenge (also known as Helios) account. This page explains how to request account deletion and what happens to your data.
How to Request Account Deletion
To permanently delete your CityHenge account and associated data, follow these steps:
- Send an email to our support team
Email us at: [email protected]
- Include your account information
In your email, please include:
- The email address associated with your CityHenge account
- Subject line: "Account Deletion Request"
- Confirmation that you want to permanently delete your account
- Verification and confirmation
We will verify your identity and send a confirmation email to ensure the request is legitimate. You will need to confirm the deletion by clicking a link in the email.
- Account deletion processing
Once confirmed, your account will be permanently deleted within 30 days. You will receive a final confirmation email when the deletion is complete.
What Data Gets Deleted
When you delete your CityHenge account, the following data is permanently removed:
- Account information: Email address, password, and account credentials
- Profile data: User preferences, settings, notification preferences, and tier information
- Journal entries: All photos, captions, location data, and timestamps from your nature journal
- Check-ins: All place visits and check-in history
- Collections: Saved places and user-created collections
- Push notification tokens: Device tokens used for sending notifications
- Subscription data: SolMate Pro subscription information (note: you must cancel your subscription separately)
What Data We Keep (and Why)
Some data may be retained for legal, security, or operational purposes, even after account deletion:
- Anonymized usage analytics: Aggregated, non-identifiable data for improving the app (retention: indefinite, but cannot be linked back to you)
- Transaction records: Purchase history and payment records required for tax and legal compliance (retention: up to 7 years as required by law)
- Support correspondence: Email communications with our support team for record-keeping (retention: up to 2 years)
- Crash reports and diagnostics: Error logs submitted before deletion for bug fixing (retention: up to 90 days, then automatically purged)
Note: Data kept for legal or operational purposes is anonymized where possible and cannot be used to identify you personally.
Data Retention Period
Understanding how long different types of data are kept:
| Data Type | Retention After Deletion Request |
|---|---|
| Account credentials & profile | Deleted within 30 days |
| Journal entries & photos | Deleted within 30 days |
| Check-ins & collections | Deleted within 30 days |
| Crash reports & diagnostics | Up to 90 days (automatic purge) |
| Support correspondence | Up to 2 years |
| Transaction records | Up to 7 years (legal requirement) |
| Anonymized analytics | Indefinite (non-identifiable) |
Before You Delete
Please note the following before requesting account deletion:
- This action is permanent and irreversible. Once deleted, you cannot recover your account, journal entries, or any other data.
- Export your data first: If you want to keep a copy of your journal entries, export them from the app before deleting your account.
- Cancel subscriptions: If you have an active SolMate Pro subscription, cancel it through the Google Play Store or Apple App Store separately. Account deletion does not automatically cancel subscriptions.
- Outstanding payments: Ensure any outstanding payments or refunds are resolved before deletion.
Alternative Options
If you're not ready to permanently delete your account, consider these alternatives:
- Disable notifications: Turn off push notifications in the app settings or your device settings
- Revoke location permissions: Disable location access in your device settings while keeping your account
- Delete individual journal entries: Remove specific entries instead of your entire account
- Sign out: Simply sign out of the app without deleting your account
Contact Us
If you have questions about account deletion or data retention, please contact us:
Email: [email protected]
Subject: Account Deletion Request or Data Privacy Inquiry
For more information about how we handle your data, see our Privacy Policy.